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Q&A
Q
AGT exclusive brand - all series of S.E.E. products are made of biodegradable materials. How's that special?
A

Biodegradable material - Polylactic Acid (PLA) , it's 100% plant-based.

The material would be ploymerized from natural plant extraction and made in Taiwan.

Ensuring the sources and process are friendly to the environment and society.

 

AGT sincerely follows ESG standards and commits to put efforts on "Cradle to Cradle" sustainable environment.

The concept of sustainable cycle had already been evaluated when designing the product at the beginning. The raw material comes from "plants" which is biodegardable in nature.

Even though those products might not be used again one day, plant-based products would return to soil without causing pollution to our environment.

Q
AGT biodegradable material - What's the difference between our PLA and common PLA in the market?
A

AGT has mastered the key modification technology of raw materials; it improves the PLA crystallization, and the temperature of heat resistance can go up to 100°C.

The biodegradable material provides better quality making cutleries and containers. It's cold resistant, heat resistant, and acid-alkali resistant as well.

 

The whole process would not produce any plasticizers or BPA, and it's the best option of filling meals and packaging food.

 

CPLA 【Applicable Temperature】

-10°C - 100°C / 14°F - 212°F

 

Silicone 【Applicable Temperature】

-50°C - 230°C / -58°F - 446°F

Q
Is it normal to have some little uneven texture and black dots on the product?
A

The product is manufactured by injection; therefore, black dots, natural streamlined texture or uneven dyeing may occuar on the surface of the product due to the pressure, temperature or flow speed during injection.

However, it doesn't affect how users use those products at all. Please don't worry!!

 

Because of the characteristics of natural materials, the color of the tableware may change due to the differences of humidity, environmental temparature or the usage time.

If you encounter these situations, please don't worry that these are natural phenomena caused by natural materials.

 

The color of the product is blended with tested natural edible pigment, the color will not be stained on the food, and will not release any substances due to the food with high temperature.

Q
Can all S.E.E. products be used with boiling water, steam cooker sanitization and microwave?
A

All S.E.E. series of products can be heated in microwave oven (with microwave test certification) and dishwashers; However, steam cooker and ovens are not recommended.

 

The products can be heated in the microwave without lifting the silicone cover. 3 minutes limited at 900W.

(The unique vent design makes the steam comes out naturally from inside, keeping the microwave stay clean and tidy.)

 

🌽Caution🌽

1. Please do not use ultaviolet rays, steam sterilizers or steam cooker to sanitize the product.

2. Do not put it in the oven for cooking purposes.

3. Recommend to dry the product after cleaning or air dry at the ventilation place. To avoid embrittlement, do not storing at the moist place or freezer, and avoid sun exposure at a long period of time as well.

4. The product is made 100% natural materials. cracks may occur when it drops, so do not drop or press heavily.

Q
How to clean all S.E.E. products ?
A

Sponge cleaning, dishwasher and ultraviolet light disinfection are recommended. Boiling and steam disinfector are not recommended.

 

The product is made of pure natural plant starch, and it is an organic natural material with the characteristics of pores. Therefore, it is recommended to wash it immediately after use. We also suggest you to avoid containing easily dyed ingredients such as dragon fruit and curry if you are very concerned about the dyeing problem on the surface of the tableware.

 

★Avoid using strong / acid-alkali / enzyme lotion to maintain the usage of the product.

★PLA is a natural material, and its hardness is still not as good as ceramics and metals. Please place it separately from other tableware when using the dishwasher to avoid cracks caused by vibration and collision.

 

 

Q
Do biodegradable products have life span?
A

Green Circle, Save More Green!

 

When the product starts to break naturally (the average life span is around 2 years),

Customers can return it with the proof of purchase to get the new product for free (without silicone accessories, only BtoC is supported).

The return products will be remade into other goods, and the whole process would build a complete green cycle economy.

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